ISO/IEC 20000 Certification Programme for Persons

Programme Description

Today's IT Service Management focuses on providing and supplying efficient services to ensure that the service meets customer needs, cost-effectiveness and smooth business processes. Service optimization is deemed a prerequisite for successful presence on national and international markets.

The qualification and certification programme "Information technology - Service management" familiarizes you with the contents of the ISO/IEC 20000 standard, its practice oriented implementation in the form of a management system, including the application of other relevant standards, and the best practices, methods and frameworks associated therewith. Your individual qualifications prove enable you to apply your acquired knowledge and fulfil role- and function-specific management tasks in IT Service Management in a targeted manner.

The well-structured training programme helps you to continually improve your personal qualifications, thus supporting your commitment and your career in your organization right from the outset. Employee qualifications at the various levels, which build on each other, extend over the full range from management and processes to results at internal and external customers, on an internationally recognized and comparable basis.

Qualification and certification programme according to ISO/IEC 20000

Course and Examination to the Foundation Certificate according to ISO/IEC 20000

The Foundation training in IT Service Management according to ISO/IEC 20000 provides professionals in IT Service Management at a basic level of knowledge and understanding of both IT Service Management and Service Quality Management. The training is based on an introduction and overview of the main principles, concepts and relationships in the field together with a basic knowledge of the ISO/IEC 20000 standard and the terminology of the quality approach to IT Service Management.

  • The definition and principles of service quality management
  • The position of ISO/IEC 20000 in IT Service Management
  • The quality specifications for IT Service Management
  • The code of practice for IT Service Management

TÜV SÜD conducts the certification exam for ISO/IEC 20000 for interested candidates. Those who successfully clear the examination are given a TÜV SÜD Certificate and the Result paper. The 'Navigation Eye' and Colour Pins are also issued according to the level of examination successfully passed.

This service can be offered at all locations in South Asia. Click here to see the list of locations.


Your advantages:

  • IT Service Management Personnel Certification is based on the international standard ISO/IEC 20000
  • At higher levels Certificates of Competence are recommended (e.g. Professional Level is accredited according to ISO/IEC 17024 by TGA/DGA (official Accreditation Body in Germany)
  • Customized certification of persons
  • Global Recognition, with a worldwide certifier, independent invigilation, aligned to international standards
  • Transfer of practise-oriented expertise in a well-structured training-course programme
  • Realization of business demands in qualification and certification concept
  • Recognized, third-party certification of persons

The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.