ISO/IEC 20000

An IT Service Management (ITSM) System  is a systematic approach to managing the IT services delivered to customers (internal or external). It is centered on the customer's perspective of IT's contribution to the business. ITSM has ties with process improvement (e.g. TQM, Six Sigma) and is concerned with “back office” information technology for enterprises, not technology that is a company's primary product.

ISO/IEC 20000 (BS 15000) helps identify and manage the key processes involved in delivering effective IT services which meet the needs of the business and the customer.

Benefits of ISO 20000:

  • Alignment of information technology services and business strategy.
  • Induces competitive advantage by creating a formal framework for service improvement projects which are cost-effective.
  • Supports interchanging of service providers and staff by creation of operational processes.
  • Reduction of risk and thus cost.
  • Enhanced reputation and perception.
  • Creation of a stable framework for both resource training and service management.  

Your advantages:

  • We focus on the effectiveness of the system and the practicality to the local environment.
  • We ensure added value by focussing on the intent and usefulness of a quality system.
  • The TÜV SÜD certificate, is instantly recognisable all around the world, and is considered to be one of the most prestigious.
  • We have a qualified and experienced pool of auditors spread out throughout the country. 
  • Our global reputation and local services are convenient and time and cost effective.